Server and Forum policies

THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN PROJECT SWG AND IN PROJECT SWG’S FORUMS. FAILURE TO ACT RESPONSIBLY AND COMPLY WITH THESE RULES WITHIN PROJECT SWG AND THE PROJECT SWG FORUMS WILL RESULT IN DISCIPLINARY ACTION, WHICH MAY RESULT IN THE TERMINATION OF YOUR ACCOUNT AND REFUSAL OF SERVICE TO ALL PRESENT AND FUTURE PROJECT SWG SERVICES.

Rules of Conduct

1. You may not harass, threaten, or abuse other players (sexually, racially, or otherwise).

  • Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste and appropriate game context, including, but not limited to, the expressed concerns of the recipient of the harassment and how it was perceived. All reported harassment, their severity, and the appropriate action(s) taken will be made by the Project SWG staff after conducting an investigation based upon any and all evidence provided.

2. You may not engage in excessive use of foul language on Project SWG’s servers.

  • The use of excessive foul language in an inappropriate context, including swear words, real-world racial slurs, abusive remarks, defamatory comments, hateful or otherwise offensive language that is not consistent with the fantasy environment and designed to hurt, is considered a disruption and may result in disciplinary action being taken against the account that can include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. The existence of any chat/text filtering function is not a license to be profane. Multiple suspensions may result in the termination of your account.

3. You may not impersonate any Project SWG team member, past or present. This includes any form of parody, jest, or attempt to deflect other users for fear of action being taken against their account.

  • Impersonation of the above outlined personnel will result in disciplinary action being taken against the account that may include official warnings or account suspensions depending on the severity of the incident which will be determined by a CSR and CSR Supervisor. Multiple suspensions may result in termination of your account.

4. You may not violate any local, state, national or international law or regulation, while accessing or utilizing any any services provided by Project SWG.

  • Violation of any said laws may result in the termination of your account.

5. You may not modify any part of the servers or any part of the Project SWG website located at https://projectswg.com, without the express written permission of Project SWG.

  • This includes, but is not limited to, any hardware or third party software that allows unattended gameplay, alters movement speed of your character, or anything other action which we determine as an unfair advantage to your character. Client modifications that influence solely cosmetic features, such as user interface modifications or character skins may be tolerated as long as they do not influence Project SWG’s game-play mechanics.
  • Modification of any portion of the software or components or use of 3rd party programs or hardware to modify computer memory that gives any unfair advantage or enable unattended game play can result in the termination of your account.

6. You may not arrange for the exchange or transfer of any pirated or illegal software while utilizing Project SWG servers or on the Project SWG website, or any other Project SWG services.

  • Participation in such transfers will result in the termination of your account.

7. You will follow the instructions of authorized personnel while in Project SWG or the Project SWG forums, or any other Project SWG services.

  • Failure to follow instructions from official support personnel may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination of your account.

8. You may not organize or knowingly be a member of any player association or groups within Project SWG that is based on or espouses any racist, sexist, anti-religious, anti-ethnic, anti-gay or other hatemongering philosophy. You also may not organize or knowingly be a member of any player association which habitually violates the Project SWG Terms of Service and/or Game/Forum rules and policies.

  • Organization or membership within such associations or groups participating in said actions may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions or account termination may result in the termination of your account.
  • Please Note: Player Association leaders condoning, participating in, or knowingly allowing such action to occur may also be held responsible for the actions of their Player Association and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination of your account.
  • Player Associations which violate the above rules are subject to disbandment, guild name change, or player removal, depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor.

9. You will not upload or transmit, in Project SWG servers or on the Project SWG website, or any other services provided by Project SWG, any pornographic or other material relating to minors or copyrighted content that you do not own all rights to, unless you have the express written permission of the author or copyright holder.

  • Uploading such content will result in removal/editing of such content, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination your account.

10. You will not attempt to interfere with, hack into or decipher any transmissions to or from the servers running Project SWG.

  • Any said action used on any such transmissions will result in the termination of your account.

11. You will not exploit any bug or glitch in Project SWG, and you will not communicate the existence of any such exploitable bug or glitch either directly or through public posting outside of the support forums, to any other Project SWG member. You will promptly report such bugs via our support ticketing system. Exploitable bugs include, but are not limited to bugs that grant the user unnatural or unintended benefits in-game.

  • Exploitation of bugs within the game will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity or repetitiveness of these incidents which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination of your account.

12. For the purpose of protecting user privacy we will not provide any information on an account to anyone but the account owner. If you report another user for allegedly breaking with policy or rules you have our assurance that we will investigate your complain in accordance with our policies, but we will not divulge the outcome of the investigation or any action that may or may not have been taken.

  • In addition to the general guidelines listed in the aforementioned article, players are also subject to these supplementary rules while playing Project SWG. While by no means an all-inclusive list of the do’s and don’ts in Project SWG, it provides a suitable foundation by which the player can determine what activities are appropriate.

– Again, the excessive use of foul language is not permitted, in any language.

  • Excessive use of foul language in an inappropriate context, including swear words, real-world racial slurs, and other language that is not consistent with the fantasy environment and designed to hurt, will be considered a disruption. The existence of any chat/text filtering function is not a license to be profane.

– To elucidate upon the general guidelines regarding the harassment of other users.

  • Harassment is defined as specifically targeting another player or group of players to harm or inconvenience them. This behavior can take many forms, as it affects the state-of-mind of the person or group of persons on the receiving end of the action(s). In order to account for the sensitivity of others, the CSR involved will determine whether or not the reported issue should be considered harassment and act accordingly. Sexual/racial harassment or hate mongering of any kind may result in the immediate termination of your account if sufficient and proper evidence is available and verified.

– You may not disrupt the normal playability of a game world area.

  • Area Disruption is defined as any activity, intentional or unintentional, which harms or inconveniences a larger number of players. Causing a disruption may result in disciplinary action being taken against your account which may include official warnings, account suspensions, or account terminations depending on the severity of the incident, and will be determined by a CSR and/or a CSR Supervisor. Multiple suspensions may result in the termination of your account.
  • Disruption includes, but is not limited to:
  • Making excessive and inappropriate use of spatial communications, i.e. spamming.
  • Organizing, holding, or participating in protests held in high traffic areas (such as busy Starports or other areas where many players normally gather).
  • Repeatedly calling broken vehicles in rapid succession, in high traffic areas (e.g. Mos Eisley and Restuss)
  • Intentionally distracting from, interrupting, harassing, or attempting to seize control over a staff-conducted player event.

– You may not defraud other players.

  • Fraud is defined as falsely representing one’s intentions to make a gain at another’s expense. Examples of such activity include but are not limited to – offering to “slice” items belonging to another player and refusing to return the items and/or credits – as well as exploiting flaws in a secure trade window to deprive someone of one or more of their items or credits. Other examples include the intentional sale of disabled vehicles, renaming of items in order to sell them under false pretenses, or violating any trade agreement (such as agreeing to craft an item for resources, but keeping the resources and reneging on the deal). All cases of violation will be reviewed by CSR’s case by case basis.
  • Defrauding other users will result in the removal of earnings or equivalent goods from your account, and may result in disciplinary action being taken against the account which may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination of your account.

– You may not operate a Player Association (Guild) that habitually violates these rules.

  • Disciplinary issues involving Player Associations will also be addressed on a broader basis. Player Associations whose members habitually violate any of the Terms of Service, Rules of Conduct or Play Nice Policies may be disbanded. In addition, monopolizing numerous spawn areas with the intent to exclude other players will not be permitted. If investigated and verified by a CSR, monopolizing will result in the disbanding of the Player Association. As stated in Rules of Conduct section 8, Player Association leaders who condone, participate in, or knowingly allow such action may be held accountable for the actions of their members.

– You may not intentionally circumvent the player-versus-player combat features and cause another player outside of combat to die, such as by “training” them.

  • Training is defined as pulling/leading a hostile NPC or creature along behind you and attempting to get it to attack another player who does not desire that engagement.
  • The intentional training of NPC’s or Creatures will result in immediate disciplinary action when witnessed by a CSR, or if sufficient evidence is available. The staff at Project SWG is aware that unintentional trains may be the result of an accident, and each report of this activity will be closely scrutinized.

– You may not abuse other players, CSR’s or Event Coordinators, or the tools provided to request support.

  • The following is a short list of things that would be considered “abuse” in game:
  • Hate Mongering – Participation in or propagation of hate literature, behavior, or propaganda related to real-world characteristics.
  • Sexual Abuse or Harassment – Untoward and unwelcome advances of a graphic and sexual nature. This includes virtual rape, overt sexual overtures, and stalking of a sexual nature.
  • Attempting to Defraud a CSR – Petitioning with untrue information with the intention of receiving benefits as a result. This includes reporting bug deaths, item loss, or fraudulently accusing other players of wrongdoing.
  • Impersonating Project SWG Personnel – Falsely representing yourself to another player as a Project SWG CSR or other Project SWG team member.
  • Project SWG Personnel Abuse – Sending excessive unsolicited tells to a CSR or Event Coordinator, excessively using say or other channels to communicate to a CSR or Event Coordinator, making physical threats, using abusive language against a CSR or Event Coordinator.
  • Submitting Inappropriate or Spammed CSR Tickets – Submitting tickets with abusive language and/or profanity or continual submission of CSR tickets regarding any issue which a Service Representative has already determined is closed.
  • Using Threats of Retribution by CSR Friends – Attempting to convince another player that they have no recourse in a disagreement because favoritism is shown to one of the parties by the Project SWG staff.
  • Please note that this list is not all inclusive and a CSR, Event Coordinator, and/or a CSR/Event Coordinator supervisor may determine that other actions are considered abuse. This will be done on a case by case review.
  • Abuse of others will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR and a CSR Supervisor. Multiple suspensions may result in the termination of your account.

– “Roleplaying” does not grant license for users to violate any rules put forward by Project SWG.

  • Though Project SWG is a roleplaying game set in the Star Wars universe, the claim of “roleplay” will not be accepted as a valid defense for any of the anti-social behaviors mentioned above. As an example, you are in no case (PvP or otherwise) allowed to “train” a guard onto an enemy in protection of your homeland.
  • By all means we want to encourage you to play your role. However, we will not allow that role-play to be at another user’s expense.


Reimbursement:


Rules and Policies – Reimbursement Policy
  • It is our goal to keep the player community as satisfied as possible and to balance that with the overall integrity of the game and the tools and abilities of our support staff. This policy is not all-inclusive and there may be situations outside the scope of the policy; any such situation may or may not be reimbursed at the discretion of the investigating support staff and their supervisors.
  • Please remember that no request for reimbursement can be guaranteed fulfillment.
  • IMPORTANT: When filing a CSR Service Request for assistance with any form of reimbursement or investigation, it is imperative that you check the Open Tickets section of your help interface to make sure that your request for assistance has been properly filed, and is awaiting a response from the Service Representative Department.
  • If your Open Ticket section does not display a currently open ticket, your request may have been filed improperly, or to the wrong destination, such as a Bug Report instead of a Ticket. Please be aware that Bug Reports will not receive a response from a CSR and are only viewed to gather information on possible issues within the game. Tickets filed under the incorrect category, or without sufficient information on your issue, may cause your request to be delayed or may require more information from you as requested by a CSR. Due to the time sensitive nature of many of the issues covered under this policy, it is advised that you ensure that your tickets are filed properly and promptly, to receive the best possible assistance in your issue.

Imperial Credits
  • An Imperial Credit is the in-game currency used by players within the Project SWG universe.
  • If a reimbursement investigation warrants the return or refund of Imperial Credits, our support staff has the ability to grant a character with the determined amount of credits to their bank or cash on hand.

Deleted/Missing Player Characters
  • Characters can only be deleted via the character selection screen which is only accessible through the Project SWG launcher while using your account username and password. Deleted/Missing characters may be restored after an investigation and at the discretion of the CSR.
  • IMPORTANT: Items, Objects, Characters, Structures, and any other information that can be marked as ‘deleted’ will generally remain in the server database for 10 days. After 10 days, deleted object information is purged from the database, and the objects are permanently destroyed.
  • It is imperative that you file a ticket for assistance immediately if you wish to request investigation for restoration. Requests to restore object information deleted more than 10 days past cannot be performed and will not be restored. Compensation may be presented at the sole discretion of the investigating CSR, and/or current Department Policy.

Destroyed Items
  • Items are destroyed by using the “Destroy” option on the items radial menu. Items within a structure may also be destroyed by using the “Destroy all Items” option on the Structure Management terminal.
  • IMPORTANT: Items, Objects, Characters, Structures, and any other information that can be marked as ‘deleted’ will generally remain in the server database for 10 days. After 10 days, deleted object information is purged from the database, and the objects are permanently destroyed.
  • It is imperative that you file a ticket for assistance immediately if you wish to request investigation for restoration. Requests to restore object information deleted more than 10 days past cannot be performed and will not be restored. Compensation may be presented at the sole discretion of the investigating CSR, and/or current Department Policy.

Dropped Items
  • Items inside player structures or space craft that are destroyed due to the structure decaying or being destroyed may be reimbursed or restored at the discretion of an investigating CSR, and only if the deletion is reported within 10 days of the items / structure being destroyed.
  • Any items that are thrown such as grenades or area effect healing items, whether thrown intentionally or accidentally, may not be reimbursed.
  • IMPORTANT: Items, Objects, Characters, Structures, and any other information that can be marked as ‘deleted’ will generally remain in the server database for 10 days. After 10 days, deleted object information is purged from the database, and the objects are permanently destroyed.
  • It is imperative that you file a ticket for assistance immediately if you wish to request investigation for restoration. Requests to undelete object information deleted more than 10 days past cannot be performed and will not be restored. Compensation may be presented, at the sole discretion of the investigating CSR, and/or current Department Policy.
  • Please note that CSR’s will only search the last 30 days of logs to locate lost or misplaced items. As such, if an item has been lost or misplaced for longer than 30 days, CSR’s may not be able to locate the item for your character.
  • Dropped, and cannot be found, may not be reimbursed or restored by a CSR.

Lost or Misplaced Items
  • Due to the varied nature of places where a character may store items, it is a possibility that players may lose or misplace an item on their account. If the item has been lost or misplaced recently, within the past 30 days, a CSR will accept a request for assistance with locating and attempting to retrieve the object.
  • The user must file a ticket, and detail as much information on the last recalled whereabouts and interactions they had with the item(s).
  • Please note that CSR’s will only search the last 30 days of logs to locate lost or misplaced items. As such, if an item has been lost or misplaced for longer than 30 days, CSR’s may not be able to locate the item for your character.
  • Items that are lost or misplaced, and cannot be found, may not be reimbursed or restored by CSR’s.

Experience
  • Experience loss can occur if a player utilizes the re-specification or “Respec” system to change the profession of their in-game character. This is a designed function, as the respec system removes all experience and levels from the profession a player is leaving, and grants the minimum necessary experience to place their character at the appropriate level in the new profession. As such, those who leave a profession with 50% of the experience necessary to level up in one profession will enter the next profession with 0% of the experience necessary to level up.
  • Players will not be granted experience lost for returning to their previous profession, but instead be granted the minimum necessary experience to return to the appropriate level.
  • CSR’s will not reimburse or restore any experience lost in this manner.

Faction
  • The faction system records a numerical equivalent to NPC’s view on the worth of players’ deeds or miss-deeds while interacting with the game world, and influences how given NPCs react to the player.
  • Imperial and Rebel Faction Points may also be utilized as a form of currency in regards to NPC Recruiters of these designated factions. For more information, see a local Imperial or Rebel Recruiter NPC to see how your faction points can be spent.
  • Reports of improper loss of faction points can be investigated, and may be restored after such an investigation and at the discretion of a CSR.
  • Creatures, NPC’s, Corpses of NPC’s, and World Containers (debris piles, etc)
  • Creatures or NPC are non player characters that upon death may leave a corpse in game. This corpse may contain loot items or credits, which a player can acquire. Debris piles and other containers in the world may also have items which can be looted by a player.
  • If an NPC or Creature’s corpse is not looted for whatever reason, our support staff may not spawn the NPC or Creature again to be killed, nor will any items or resources that were not looted from the corpse be reimbursed.
  • As well, any loss of items within debris piles cannot be reimbursed.

Quest Items
  • Some quests and missions require interaction with actual inventory based items that can be destroyed by a player, intentionally or accidentally. Many of these items contain quest data that cannot be restored once they are deleted, and as such many of the items themselves cannot be restored when deleted. You may submit a ticket, for our support staff to investigate the deletion of a Quest Item if it has been deleted for less than 10 days, and our support staff will investigate the matter to see if a restoration is possible.
  • If a quest item has been deleted for more than 10 days, it can not be restored or recreated at all.

Skill Enhancing Attachments
  • Skill Enhancing Attachments (commonly referred to as “Skill Tapes”) or Armor Attachments are looted items in the game which provide skill bonuses, and can be attached to certain clothing and armor items.
  • CSR’s may not be able to reimburse attachments that have been consumed by use, for any reason. It is advised that you completely understand the method in which these attachments apply their skill bonuses to items when they are used before attempting to use one.
  • Accidentally deleted attachments may be restored under the regular policy on destroyed items at the discretion of our support staff.
  • Please note that no form of compensation on these items is guaranteed, and if given, compensation is not guaranteed to be of equivalent “market” value for the item lost
Player Structures
  • Player Structures include (but are not limited to) housing structures, PA Halls, factories, harvesters, Player City civic buildings, and faction bases. Player Structures can be destroyed through several means, including but not limited to: Destruction via Structure Management Terminal, Structure Condition Reaching 0% due to lack of maintenance, and/or deletion of the character listed as owning the structure.
  • With the exception of Housing Structures and PA Hall Structures, no player structure will be restored or reimbursed if destroyed by standard means of structure destruction. Any items left inside these structures may not be restored or reimbursed either.
  • Faction Bases are designed to be normally destroyed via the GCW Player Interaction, and as such may not be restored if destroyed by any standard means, or by regular GCW Interaction.
  • At the discretion of an investigating CSR, any Player Structure lost due to non-standard means may be compensated for with a replacement deed for the structure. Items and other losses incurred in such an incident may or may not be restored at the discretion of the investigating CSR, and/or current Department Policy.
  • IMPORTANT: Items, Objects, Characters, Structures, and any other information that can be marked as ‘deleted’ will generally remain in the server database for 10 days. After 10 days, deleted object information is purged from the database, and the objects are permanently destroyed.
  • It is imperative that you contact a CSR immediately if you wish to request that an object be investigated for restoration. Requests for objects deleted after ten days have passed may not be performed and may not be restored or compensated for, at the discretion of the investigating CSR, and/or current Department Policy.
Trades
  • Trades refers to (but are not limited to) any items, control devices, credits, and/or objects that are placed into the secure trade window and purposely given to another player by mutual acceptance of the secure trade from the two involved players.
  • All trades are considered final, once both parties have clicked accept on the secure trade window, and the transaction has been completed. It is advised that you carefully review all objects and items (credits, items, loot, etc.) displayed in this interface to make sure that the trade is indeed what you have agreed upon.
  • IMPORTANT: Trade scams are not permitted in Project SWG. Attempting to defraud another player of items and credits is cause for disciplinary action against the offending account in the form of warnings, suspensions, and even termination of all Project SWG services. Please note however, that the first defense against Trade Fraud is being cautious and careful with your trades and trade agreements.
  • If you feel that a deal is likely to be a trade scam, or would like to provide evidence of a trade scam (personal or otherwise) based on an player stated agreement being broken, then we ask that you please use the “/report (playername)” command to record the most recent lines, preferably as much evidence as possible, of text from your chat window, which will be logged directly to our systems. It is advised that you do this immediately after the issue has occurred or just in-general once terms have been reached and stated to act as a form of a contract. This log is only accessible by our support staff, and if a displayed agreement is reported, and not satisfied via the logged trade, our staff will address it as an issue of Trade Fraud.

Vendors
  • Vendors are player-owned objects within the game where a player with the correct abilities can place items up for sale.
  • Items placed on a vendor will be displayed on sale for 30 days after being initially listed. After this period of time, the items will be removed from the sales listing, and moved to the vendor’s stockroom. Any item left in a stockroom for longer than 30 days will be destroyed and removed from the game. It is advised to remove all items from the stockroom as soon as you are able to do so, as the stockroom is not a permanent storage location. Items destroyed in this manner are not eligible for restoration.
  • Additionally, vendors have an inactivity timer. Vendor activity is based solely on the vendor’s owner placing an item for sale on the vendor. If no items have been listed for sale after 14 days of inactivity, the vendor owner will receive a mail warning that their vendor has been set to inactive. If a vendor remains in an inactive state for 14 days, the vendor will be destroyed, along with any items listed for sale on the vendor or in the vendor’s stockroom.
  • As well, vendors require a constant supply of maintenance credits to upkeep. Vendors will be deactivated if their supply of maintenance credits is depleted. Paying vendor maintenance does not reset the vendor inactivity timer. Deactivated vendors must be completely emptied, and all items removed from the stockroom into a players inventory,or they will be destroyed. Deactivated vendors cannot be reactivated if they have run out of maintenance; they must be emptied, destroyed, and recreated.
  • Vendors may be destroyed by the ownerin the options accessible within the vendor controls. Any remaining items for sale or in a stock room will also be destroyed if the vendor is destroyed.
  • At the discretion of an investigating CSR, our support staff may restore or reimburse items lost from a vendor if the deletion of the items and/or vendor is less than 10 days old.
  • IMPORTANT: Items, Objects, Characters, Structures, and any other information that can be marked as ‘deleted’ will generally remain in the server database for 10 days. After 10 days, deleted object information is purged from the database, and the objects are permanently destroyed. *
  • It is imperative that you file a ticket for assistance immediately if you wish to request investigation for restoration. Requests to undelete object information deleted more than 10 days past cannot be performed and will not be restored. Compensation may be presented at the sole discretion of the investigating CSR, and/or current Department Policy.


Project SWG reserves the right to change its policies and services at any time, and will do its utmost to inform you. However, it would be prudent to review this regularly yourself as your continued usage of Project SWG services after any changes means you agree to be bound by these terms as they are updated and/or amended.